Privacy Policy, Terms of Use and Cookies
Last updated: 19 October 2026
Privacy Policy
Pharma World L.L.C. (“Pharma World”, “we”, “us”), a member of Belhoul Group, respects your privacy. This policy explains what personal data we collect through pharmaworld-uae.com, why we collect it and how we protect it, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE laws.
What we collect
When you use the contact form we collect the details you give us: your name, email address, phone number, company (optional), the topic you select and your message. Like most websites, our hosting server also records basic technical information such as your IP address, browser type and the pages you visit, for security and to keep the site running.
Why we use it
- To respond to your enquiry and put you in touch with the right team (partnerships, orders and accounts, home delivery, regulatory or careers).
- To consider job applications, where you contact us about careers.
- To keep the website secure and prevent misuse, such as spam.
- To meet our legal and regulatory obligations.
We use your data on the basis of your consent, which you give when you submit the form, and our legitimate interest in replying to you and running our business. We do not sell your personal data and we do not use it for unrelated marketing without your permission.
Who we share it with
Your details are seen by the Pharma World staff who need them to deal with your enquiry. They may also be processed by companies that provide services to us, such as website hosting and email, under appropriate confidentiality obligations, and by other Belhoul Group companies where needed to answer you. We will disclose data to authorities only where the law requires it. Some of our service providers may store data outside the UAE; where this happens we take steps to make sure it stays protected.
How long we keep it
We keep enquiry details only for as long as we need them to respond and to keep a reasonable record of our correspondence, normally no longer than two years, unless the law requires us to keep them longer.
Your rights
You can ask us to tell you what personal data we hold about you, to correct it, to delete it, or to stop or limit how we use it. You can also withdraw your consent at any time. To do so, email info@pharmaworld-uae.com. If you are not satisfied with our response, you may contact the UAE Data Office.
Reporting side effects
If you contact us to report a suspected side effect or quality problem with a product we distribute, we will use and share your information as required by health regulations, including with the product’s manufacturer and the relevant health authority. We will keep personal details to the minimum needed.
Security
Our website uses an encrypted (HTTPS) connection, and we take reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, so please do not send us sensitive medical information through the contact form.
Terms of Use
By using pharmaworld-uae.com you agree to these terms. If you do not agree, please do not use the website.
Information only
The content on this website is provided for general information about Pharma World and its services. It is not medical advice and must not be used in place of advice from a doctor or pharmacist. Product availability and details may change without notice.
Intellectual property
The website content, including text, images, logos and design, belongs to Pharma World L.L.C., Belhoul Group or our partners. Partner names and logos are the trademarks of their owners and are shown to identify the brands we work with. You may view and share pages for personal or business reference, but you may not copy, modify or use our content commercially without our written permission.
Links to other websites
We link to partner and social media websites for your convenience. We are not responsible for their content or privacy practices.
Liability
We work to keep the website accurate and available, but we do not guarantee that it will be error free or uninterrupted. To the extent permitted by law, Pharma World is not liable for any loss arising from use of this website.
Governing law
These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute.
Contact us
Pharma World L.L.C.
Belhoul Building, Entrance 3, First Floor, Al Garhoud, Dubai, United Arab Emirates
Email: info@pharmaworld-uae.com
Phone: +971 4 210 6999
We may update this page from time to time. The date at the top shows when it was last changed.